Common challenges faced by managers
Of all the challenges supervisors typically face, the most critical and difficult is ‘people management’. Many supervisors aren’t provided with essential methods and tools to address the complexities of managing staff performance. Challenges typically occur in the following critical areas;
- Many supervisors are promoted for their technical ability, yet the skills of supervising people are different to the ones that got them there in the first place.
- The area where supervisors most underperform, is dealing with the poor performance and difficult behaviour of staff.
- While HR provides important policy and procedure for supervisors there is often a ‘disconnect’ between the guidelines, and how to implement in practice, particularly with resistant staff.
- In an environment where staff know their rights and protections, many supervisors are unclear how to document and build an evidence base in order to be decisive in their role with staff.
How can Paul Schott Enterprises help?
Paul Schott Enterprises (PSE) provides a toolkit of proven strategies, communication techniques and forms, to give you the confidence to tackle all of the people dilemmas you may face. These strategies are tailored for new supervisors starting out, through to senior executives guiding the strategic directions of an organisation.
The programs are tailored to meet the needs of your specific work context. Programs include;
- In-house supervisor training (for managers & leaders)
- External supervisor coaching (individual & group)
- Team development workshops
- Strategic/work planning
- Project management
- Group/meeting facilitation
- Service evaluation
PSE also provides a range of additional programs for ‘staff’ of organisations;
- External Clinical or Casework Supervision
- Employee Assistance Program (EAP)
- In-house training- ‘Communication techniques for staff’
- Strength-based approaches to working with community programs
What outcomes can you expect?
Our leadership development programs will provide skills and confidence to you as a manager in the following areas;
- Skills to facilitate effective individual supervision and team meetings.
- Communication techniques to build collaboration and morale.
- Skills in managing ‘trouble’ with staff and teams.
- Time efficient strategies to document and ‘appraise’ staff and team performance.
